General Return Policy
We value your satisfaction as a customer and alwayls put it as our top priority. If you think you encounter a quality issue with your purchase, you may return the items back to us. Please Contact Us via support@badmintonmart.com.au and report your return. You need to quote your order number and name of product that you would like to return.
Upon receiving your returns, we will make sure that the returned items meet the terms and conditions as stated below. If we are satisfied that your returns meet the requirements, you will receive the refund in the form of STORE CREDITS equivalent to the value you paid for it. All shipping costs are not refundable.
Badminton Mart reserves the right to refuse the return or charge up to 40% restocking fee if the items are not in resell-able condition.
Terms and Conditions for Returns*
Items must be in their original unused condition. All product tags including manufacturer’s tags and our tags must still be attached to the item. All packaging that comes along with the product must also be returned to us. For example, if you return a pair of shoes, anything inside the shoe box must be returned to us.
Shoes
If shoes have been used and you feel they are not "comfortable" without any quality issues, the shoes cannot be exchanged/refunded, "personal feeling" is not eligible for warranty claim as well.
Strung Racquet
If you have requested us to install strings on a racquet frame, it is not returnable. We guarantee that all badminton racquets sold by Badminton Mart are brand new. When strings are installed, we will no longer be able to sell it to other customers.
Stringing Service
Stringing service cannot be returned or refunded once string has been installed.
Others
Apparels, Shorts, Skirts and other clothes will be eligible for manufacture warrenty for one Month. All other disposable accesseries including Grips will be under 7 days defect warrenty if they are in unused conditons.
Mailing Address
Mail the product back to us together with a note describing the reason why you would like to return, shopping receipt, your name, phone number and email.
Our address: 8/17 Boniface Street, Archerfield,4108,QLD
Email: support@badmintonmart.com.au
Please retain a tracking number or delivery reference.
*Badminton Mart reserves the rights to reject any returns.
*Clearance items and stringing service are non-returnable.
*For Return: You need to cover that return shipping costs.
*For Exchange: You need to cover that return shipping costs, we will look after shipping costs dispatch from our side.